Legal notice

Legal Notice

Last Updated: 24 August 2026

This Legal Notice governs the use of FILTERHUB.MY and provides important information concerning the ownership, operation and use of this website.

By accessing or using www.filterhub.my, you acknowledge and agree to the provisions of this Legal Notice together with our Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy.

1. Website Operator

FILTERHUB.MY is operated by:

Website: www.filterhub.my

FILTERHUB.MY is an online platform for water filtration products, replacement filter cartridges, filtration systems, components, accessories and related products.

2. General Information Disclaimer

The information provided on FILTERHUB.MY is intended for general product, commercial and informational purposes.

While reasonable efforts are made to keep website information accurate and current, FILTERHUB.MY does not warrant that every description, specification, photograph, price, compatibility reference or other item of information will always be completely free from errors or omissions.

We reserve the right to correct errors and update website information where reasonably necessary.

3. Product Images & Specifications

Product images displayed on FILTERHUB.MY are intended to represent the products offered for sale.

Actual products may have reasonable variations in:

  • Packaging;

  • Labels;

  • Colour;

  • Printing;

  • Accessories;

  • Manufacturing details; and

  • Minor specifications

due to manufacturer updates, production batches or packaging revisions.

Customers should refer to the applicable product description and specifications before purchasing.

Where a specific dimension, connection, filtration specification or compatibility requirement is important, customers should verify the requirement before placing an order.

4. Water Filtration Information

Information regarding filtration performance, micron ratings, filter lifespan, flow rate, contaminant reduction and replacement intervals may be based on manufacturer specifications, testing information or typical operating conditions.

Actual performance may vary depending on factors including:

  • Incoming water quality;

  • Water pressure;

  • Water temperature;

  • Installation conditions;

  • Usage volume;

  • Maintenance;

  • Contaminant concentration; and

  • Filter replacement frequency.

FILTERHUB.MY does not represent that every filtration product is suitable for every water source or application.

5. Health & Water Quality Disclaimer

Information on FILTERHUB.MY relating to drinking water, filtration, minerals, contaminants, bacteria, chlorine or other water-quality matters is provided for general informational and product-selection purposes.

It should not be regarded as medical advice, professional water-quality analysis or a guarantee that a particular water source will become safe for consumption solely through the use of a particular product.

Where water safety is uncertain or where contamination is suspected, appropriate professional testing and advice should be obtained.

6. Installation Disclaimer

Certain products sold through FILTERHUB.MY require correct installation and maintenance.

Customers are responsible for ensuring that products are installed and operated according to applicable product instructions and specifications.

Where appropriate, installation should be carried out by a suitably experienced or qualified person.

Subject to applicable Malaysian law, FILTERHUB.MY is not responsible for damage arising solely from:

  • Incorrect installation;

  • Incorrect tubing or fittings;

  • Excessive water pressure;

  • Incorrect electrical supply;

  • Unauthorized modification;

  • Improper maintenance;

  • Misuse; or

  • Operation outside the stated product specifications.

7. Certifications & Halal Status

FILTERHUB.MY may display certifications, approvals, testing marks, Halal marks or other third-party certification information relating to products offered through the website.

Any certification or Halal status applies only to the specific products, models, manufacturers and certification scope covered by the relevant valid certificate.

The presence of a certification mark on FILTERHUB.MY does not mean that every product sold through FILTERHUB.MY carries that certification.

Where a product is described as SSPY Halal Certified, the claim refers only to products included within the applicable SSPY Halal certification scope.

Customers may contact FILTERHUB.MY if they require clarification regarding the certification status of a particular product.

Third-party certification marks and logos remain the property of their respective owners and are displayed only where we have a legitimate basis to reference the applicable certification or organization.

8. Third-Party Trademarks

All third-party trademarks, certification marks, manufacturer names, product names and logos displayed on this website belong to their respective owners.

Their appearance on FILTERHUB.MY does not necessarily indicate sponsorship, ownership, partnership or endorsement of FILTERHUB.MY unless expressly stated.

They may be displayed for legitimate purposes including product identification, certification information and compatibility references.

9. Intellectual Property

Unless otherwise stated, the original content of FILTERHUB.MY, including its:

  • Website design;

  • FILTERHUB branding;

  • Logos;

  • Graphics;

  • Product photography;

  • Marketing materials;

  • Written content;

  • Product descriptions;

  • Banners; and

  • Other original materials

is owned by or licensed to FILTERHUB.MY.

No part of this website may be copied, reproduced, republished, distributed, modified or commercially exploited without prior authorization, except where permitted by applicable law.

10. Unauthorized Commercial Use

Product photographs, descriptions, graphics, advertising materials and other original FILTERHUB.MY content may not be copied for use on other websites, marketplaces, social-media accounts, advertisements or commercial materials without permission.

Authorized resellers or business partners may use approved materials only within the scope of the permission provided to them.

11. External Links

FILTERHUB.MY may contain links to third-party websites, payment providers, courier services, social-media platforms or other external services.

These websites are operated independently from FILTERHUB.MY.

We are not responsible for the content, availability, privacy practices or security of third-party websites, subject to applicable law.

Accessing external websites is at the user's discretion.

12. Website Availability

We aim to maintain reliable access to FILTERHUB.MY but cannot guarantee that the website will always operate without interruption.

Temporary interruptions may occur due to:

  • Maintenance;

  • Software updates;

  • Server issues;

  • Cybersecurity measures;

  • Third-party service interruptions; or

  • Circumstances outside our reasonable control.

We may modify, update or temporarily suspend portions of the website where reasonably necessary.

13. Limitation of Liability

To the fullest extent permitted by Malaysian law, FILTERHUB.MY and its operator will not be liable for indirect, incidental or consequential losses arising solely from misuse of the website or products, unauthorized modifications, incorrect installation or reliance on information contrary to clearly stated product instructions.

Nothing in this Legal Notice excludes or limits liability, statutory guarantees, consumer rights or remedies that cannot legally be excluded or limited under Malaysian law.

14. Pricing & Typographical Errors

Despite reasonable efforts to maintain accurate information, occasional pricing, typographical, technical or product-listing errors may occur.

Where an obvious error is identified, FILTERHUB.MY may correct the information and deal with any affected order in accordance with our Terms of Service and applicable Malaysian law.

15. Fraud & Misrepresentation

FILTERHUB.MY reserves the right to take appropriate action where there is reasonable evidence of:

  • Fraudulent transactions;

  • Unauthorized use of payment methods;

  • False claims;

  • Abuse of promotional offers;

  • Impersonation of FILTERHUB.MY;

  • Counterfeit use of our branding; or

  • Unauthorized reproduction of our commercial materials.

Where appropriate, matters may be reported to the relevant payment provider, marketplace, service provider or lawful authority.

16. No Unauthorized Representation

No reseller, salesperson, installer, agent or third party is authorized to make guarantees, representations or commitments on behalf of FILTERHUB.MY unless expressly authorized to do so.

Only written policies, warranties, quotations or commitments issued or approved by FILTERHUB.MY or its operator should be relied upon as official commercial terms.

17. Privacy & Personal Data

Personal data collected through FILTERHUB.MY is handled in accordance with our Privacy Policy and applicable Malaysian data protection requirements.

Customers should review our Privacy Policy for information regarding how personal information may be collected, used, stored and disclosed.

18. Consumer Protection

Nothing contained in this Legal Notice is intended to exclude, restrict or modify any statutory right or remedy that cannot legally be excluded under the Consumer Protection Act 1999 or other applicable Malaysian legislation.

Where a provision of this Legal Notice conflicts with a mandatory requirement of Malaysian law, the applicable legal requirement will prevail.

19. Governing Law

This website and this Legal Notice are governed by the laws of Malaysia.

Any dispute concerning the use of FILTERHUB.MY will be subject to applicable Malaysian law and the jurisdiction of the competent Malaysian courts, subject to any applicable statutory consumer dispute-resolution rights.

20. Changes to This Legal Notice

FILTERHUB.MY may revise this Legal Notice periodically to reflect changes in our business operations, website functionality, products or applicable requirements.

The latest version will be published on www.filterhub.my together with the applicable revision date.

21. Contact

For enquiries concerning this Legal Notice, product information, certification references or the use of FILTERHUB.MY content, please contact:

FILTERHUB.MY
Website: www.filterhub.my

By continuing to access or use FILTERHUB.MY, you acknowledge this Legal Notice together with the applicable Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy.